Deleting your account

Last updated: 9 November 2026

Draft: pending legal review. Details in square brackets will be completed.

In the app

In the Kanat app go to Account → Delete my account and confirm. Your account and personal data are deleted and you are signed out.

If you can’t access the app

Email [contact email] with your registered phone number; we complete requests within 30 days.

What is deleted and what is kept

• Deleted: name, phone, location history, rider documents and IBAN.
• Kept for the legally required period: financial records and records authorities may request. [Periods to be set after legal review.]

If a rider wallet has a balance, it is refunded to the rider’s IBAN before deletion.